> ## Documentation Index
> Fetch the complete documentation index at: https://docs.authenticateme.xyz/llms.txt
> Use this file to discover all available pages before exploring further.

# Get help

> Where to get help with AuthenticateMe, and what to include so we can solve it quickly.

## Server owners and staff

**1. Run a health check**

Most problems, like roles not being given or messages not posting, come down to a missing permission or a role in the wrong place. Run `/health` or open the [Health](https://docs.authenticateme.xyz/dashboard/health.md) page first.

**2. Check the status page**

If verification seems down for everyone, check [status.authenticateme.xyz](https://status.authenticateme.xyz).

**3. Open a ticket**

Join the [Support Server](https://discord.gg/KdcYHcQ) and open a ticket. Include your server ID, what you expected to happen, what happened instead, and a screenshot if you can. [Premium](https://docs.authenticateme.xyz/plans.md) servers are handled first.

## Members

If you're trying to get into a server, start with [How to verify](https://docs.authenticateme.xyz/help/how-to-verify.md) and [Verification errors](https://docs.authenticateme.xyz/help/verification-errors.md).

Decisions about who gets into a server belong to that server's staff, so contact them first if a check keeps blocking you. Many servers have a **Help** button on their verification message for exactly that. AuthenticateMe can't verify you in someone else's server or reset your attempts there.

## Common questions

> **The bot isn't giving roles**
>
> Make sure AuthenticateMe's role is above your Verified and Unverified roles in **Server Settings → Roles** and that it has **Manage Roles**. If you deleted and recreated a role, pick the new one on the Settings page.

> **Members say their verification link doesn't work**
>
> Links expire after an hour, or after your Auto Kick time, and only work once. Members can click **Verify** in the verification channel to get a fresh one. See [Link expired](https://docs.authenticateme.xyz/help/verification-errors/link-expired.md).

> **I can't see my server on the dashboard**
>
> You need access to at least one dashboard page, which by default means **Manage Server**. Sign out and back in if your roles changed recently.

> **The verification message disappeared**
>
> Run `/embeds embed:Verification Message` to post it again.

> **How do I request deletion of my data?**
>
> Open a private ticket in the [Support Server](https://discord.gg/KdcYHcQ). See [Data Deletion](https://authenticateme.xyz/data/deletion).


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.