🛑Disable your VPN

So much secrecy...

Here at AuthenticateMe, we scan every user that verifies through our site and app to ensure that they are not utilizing a known ISP that has recent bot abuse, or suspicious activities.

VPN Error as shown on our site

Solution

If you are indeed using a VPN client on your device, please temporarily switch it off during the verification session. You can re-enable it after you are verified.

All internet connections from schools, offices, public internet, shared community or suburban village WiFi etc. are not allowed and will result in this error or similar as they are a shared network through a cloud service provider (CSP).


Known Causes

  • Apple users who also purchased an iCloud Subscription, verifying on an Apple device due to iCloud Private Relay. For iPhone / iPads - Learn how to disable it here For Mac computers - Learn how to disable it here

  • Blacklisted ISPs (MTN Nigeria, M247 Limited, CLOUDFLARENET etc.)

  • Shared Public Networks (office space, cafe WiFi, hotspot)

  • Privacy Focused Browsers (Brave, Tor, Firefox etc.)

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