> ## Documentation Index
> Fetch the complete documentation index at: https://docs.authenticateme.xyz/llms.txt
> Use this file to discover all available pages before exploring further.

# Verification errors

> Look up the message you saw while verifying, find out what it means, and fix it.

Find the message you saw below, or press **Troubleshoot** on the verification page to go straight to its guide. Most problems are quick to fix yourself. If one isn't, contact the server's staff, because only they can let you in without passing a check.

## Your account

| Message | Guide |
| - | - |
| Your Discord account is too new for this server | [Account too new](https://docs.authenticateme.xyz/help/verification-errors/account-age.md) |
| Set a profile picture on Discord to verify | [Profile picture required](https://docs.authenticateme.xyz/help/verification-errors/avatar-required.md) |
| Turn on two-factor authentication on Discord to verify | [Two-factor authentication required](https://docs.authenticateme.xyz/help/verification-errors/2fa.md) |
| Your Discord account has no verified email | [No verified email](https://docs.authenticateme.xyz/help/verification-errors/failed-fetching-email.md) |
| Disposable email detected, use a regular email on Discord | [Disposable email detected](https://docs.authenticateme.xyz/help/verification-errors/disposable-email-detected.md) |
| Alternative account detected | [Alternative account detected](https://docs.authenticateme.xyz/help/verification-errors/alternative-account-detected.md) |
| Maximum verification attempts reached | [Maximum verification attempts reached](https://docs.authenticateme.xyz/help/verification-errors/max-verifications-attempts.md) |
| You're on cooldown, try again in a few minutes | [On cooldown](https://docs.authenticateme.xyz/help/verification-errors/cooldown.md) |

## Your connection

| Message | Guide |
| - | - |
| VPN detected, turn it off and try again | [VPN detected](https://docs.authenticateme.xyz/help/verification-errors/vpn-detected.md) |
| Mobile data detected, switch to Wi-Fi and try again | [Mobile data detected](https://docs.authenticateme.xyz/help/verification-errors/mobile-data-detected.md) |
| This server doesn't allow verification from your country | [Country not allowed](https://docs.authenticateme.xyz/help/verification-errors/geogate.md) |
| We couldn't check your connection, try again in a moment | [Connection check failed](https://docs.authenticateme.xyz/help/verification-errors/connection-check-failed.md) |

## Your browser or device

| Message | Guide |
| - | - |
| Disable your ad blocker | [Disable your ad blocker](https://docs.authenticateme.xyz/help/verification-errors/disable-your-ad-blocker.md) |
| Incognito mode detected, use a normal window | [Incognito mode detected](https://docs.authenticateme.xyz/help/verification-errors/incognito-mode-detected.md) |
| Developer tools detected, close them and try again | [Developer tools detected](https://docs.authenticateme.xyz/help/verification-errors/developer-tools-detected.md) |
| Privacy settings detected, use a browser with default settings | [Privacy settings detected](https://docs.authenticateme.xyz/help/verification-errors/privacy-settings.md) |
| Automated browser detected, use a regular browser | [Automated browser detected](https://docs.authenticateme.xyz/help/verification-errors/automated-browser-detected.md) |
| Fake user agent detected, use a regular browser | [Fake user agent detected](https://docs.authenticateme.xyz/help/verification-errors/fake-user-agent-detected.md) |
| Browser tampering detected, use a regular browser | [Browser tampering detected](https://docs.authenticateme.xyz/help/verification-errors/browser-tampering-detected.md) |
| Anti-detect browser detected, use a regular browser | [Anti-detect browser detected](https://docs.authenticateme.xyz/help/verification-errors/anti-detect-browser-detected.md) |
| Virtual machine detected, use a regular device | [Virtual machine detected](https://docs.authenticateme.xyz/help/verification-errors/virtual-machine-detected.md) |
| Rooted device detected, use another device | [Rooted device detected](https://docs.authenticateme.xyz/help/verification-errors/rooted-device-detected.md) |
| Threat detected, try another browser or device | [Threat detected](https://docs.authenticateme.xyz/help/verification-errors/threat-detected.md) |
| The security check didn't finish, try again | [Security check failed](https://docs.authenticateme.xyz/help/verification-errors/security-check-failed.md) |

## The link or sign-in

| Message | Guide |
| - | - |
| This verification link isn't valid anymore, start a new verification | [Link expired](https://docs.authenticateme.xyz/help/verification-errors/link-expired.md) |
| Sign in with the Discord account that joined the server | [Wrong Discord account](https://docs.authenticateme.xyz/help/verification-errors/authorize-the-correct-discord-account.md) |
| Discord didn't share your account details, try again | [Discord sign-in failed](https://docs.authenticateme.xyz/help/verification-errors/discord-sign-in-failed.md) |
| You're no longer in the server, rejoin it and verify again | [Not in the server](https://docs.authenticateme.xyz/help/verification-errors/left-the-server.md) |
| Verification timed out, clear your cookies or try another browser | [Verification timed out](https://docs.authenticateme.xyz/help/verification-errors/timeout.md) |
| Something went wrong on our side, try again in a moment | [Something went wrong](https://docs.authenticateme.xyz/help/verification-errors/something-went-wrong.md) |

## The server's setup

These mean the server's staff need to fix something. Let them know which message you saw.

| Message | Guide |
| - | - |
| This server hasn't finished setting up AuthenticateMe, let its staff know | [Server not set up](https://docs.authenticateme.xyz/help/verification-errors/server-not-set-up.md) |
| AuthenticateMe isn't in this server anymore, let its staff know | [App not in the server](https://docs.authenticateme.xyz/help/verification-errors/app-not-in-server.md) |
| Discord is still loading this server, try again in a few minutes | [Server still loading](https://docs.authenticateme.xyz/help/verification-errors/server-unavailable.md) |
| AuthenticateMe's role is too low to give you the role, let the server's staff know | [AuthenticateMe's role is too low](https://docs.authenticateme.xyz/help/verification-errors/hierarchy.md) |
| AuthenticateMe couldn't give you the role, let the server's staff know | [Role problem](https://docs.authenticateme.xyz/help/verification-errors/role-problem.md) |

## Still stuck?

Press **Contact Support** on the verification page. Depending on the server, it opens a private help thread with the server's staff or takes you to the [AuthenticateMe Support Server](https://discord.gg/KdcYHcQ). Include a screenshot of the error.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.