Reset Verification

Second chances?

This is for server moderators / owner(s) to reset a user's credentials to verify in a server. If you are an end-user trying to access a server, please refer to the User Helpbook instead of the Owner's Manual.

A user may request to change their main account in your server if their main account has been compromised, deleted or for any other reasons that you find acceptable.

This is also applicable to resetting verification attempts.

---

Conditions Required

Alt Account Error

Logs Record with both accounts' 18 digit ID

• Affected User must have an Alternate Account Error

• Alt Account Logs Record containing both main and alt accounts' 18 digit ID

• Affected User who reached maximum verification attempts

---

Resolution

If you deem that the user's evidence / reasoning provided is eligible for a verification reset, you can execute the following.

Attempts Reset

Desktop / Browser View on Reset Verification

Desktop / Browser App

1. Right Click on the affected user.

2. Select the Apps option.

3. Select Reset Verification .

Mobile View of Reset Verification (1/2)

Mobile View of Reset Verification (2/2)

Mobile App

1. Tap on the affected user's profile.

2. Scroll down until you see Apps.

3. Select Verify.

Once you have executed the command, prompt the user to verify again.

---

Resetting Main Account Details

For ease of convenience and precision finding, we recommend using the command as shown.

/reset-verification id:

Reference the 18 digit Discord ID to the verification logs in your server.

Command Exhibit (One Discord ID at a time only)

Key in the command as shown, one Discord ID at a time.

Once both accounts are processed, request the user to verify on the correct account to be set as main.

---

Reset Confirmation

Private Reset Confirmation Message in Immediate Channel

Reset Logs Receipt in Logs Channel

You will see the messages as shown when you reset a user's verification details / attempts.