# Reset Verification
{% hint style="danger" %}
**This is for server moderators / owner(s) to reset a user's credentials to verify in a server.**\
\
If you are an end-user trying to access a server, please refer to the [**User Helpbook**](https://docs.authenticateme.xyz/en/help/verify-error) instead of the **Owner's Manual.**
{% endhint %}
A user may request to change their main account in your server if their main account has been compromised, deleted or for any other reasons that you find acceptable.
This is also applicable to resetting verification attempts.
***
## Conditions Required
* Affected User must have an Alternate Account Error
* Alt Account Logs Record containing both main and alt accounts' 18 digit ID
* Affected User who reached maximum verification attempts
***
## Resolution
If you deem that the user's evidence / reasoning provided is eligible for a verification reset, you can execute the following.
#### **Desktop / Browser App**
1. Right Click on the affected user.
2. Select the Apps option.
3. Select Reset Verification .
***
#### **Mobile App**
1. Tap on the affected user's profile.
2. Scroll down until you see Apps .
3. Select Reset Verification .
Once you have executed the command, prompt the user to verify again.
***
### Resetting via Slash Command
If the user was kicked or ban from the server, simply use the slash command as follows.
**/reset-verification id:**
**Once both accounts are processed, request the user to verify on the correct account to be set as main.**
***
## Reset Confirmation
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.authenticateme.xyz/en/owners-manual/servers-helpbook/reset-verification.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
